Mandatory Training for Healthcare and Support Staff

At Heartfelt Care Services Limited, we support healthcare and care professionals with guidance and access to essential training resources for safe, compliant, and high-quality practice across the UK.

Estimated Training Package Cost

Training Cost Recovery

Our training guidance is suitable for:

  • Care providers

  • Support workers

  • Care assistants

  • Domiciliary care staff

  • Residential care staff

  • Healthcare support workers

  • Agency workers

  • Employers seeking training options for their workforce

Core Mandatory Training

We provide guidance on key mandatory training areas commonly required across healthcare and care settings, including:

  • Safeguarding Adults

  • Safeguarding Children

  • Health and Safety

  • Infection Prevention and Control

  • Fire Safety

  • Equality, Diversity and Inclusion

  • Communication

  • Privacy and Dignity

  • Handling Information and Data Protection

  • Person-Centred Care

  • Fluids and Nutrition

  • Manual Handling and Moving and Assisting

  • Food Safety

  • Mental Capacity Act

  • First Aid Awareness

Additional Role-Specific Training

Depending on the role, service setting, and employer requirements, additional training may include:

  • Learning Disability Awareness

  • Autism Awareness

  • Epilepsy Awareness

  • Medication Administration

  • Challenging Behaviour and Positive Behaviour Support

  • Administration of Buccal Midazolam

Important Information

Training requirements can vary depending on the role, employer, placement, and care environment. Some courses are theory-based, while others may require practical assessment, face-to-face learning, refresher training, or workplace competency sign-off.

Why Choose Heartfelt Care Services Limited

We understand that training is an essential part of delivering safe, professional, and person-centred care. Our aim is to help individuals and organisations identify suitable training options that support compliance, workforce readiness, and quality of care.

Request Training Guidance

If you would like support in identifying suitable training for your role, staff team, or service, please contact Heartfelt Care Services Limited.

We are happy to support with:

  • workforce training guidance

  • role-specific training signposting

  • staff preparation for care roles

  • training support for agency and care staff

Core Mandatory Training

Safeguarding Adults

This training helps learners understand how to recognise, respond to, and report concerns relating to abuse, neglect, and adult protection.

Useful links:
Florence Academy - Safeguarding Adults L1&2
https://academy.florence.co.uk/public/courses/safeguarding-adults-l1-2-adult-support-protection-inc-preventing-radicalisation

Mandatory Training Group - CSTF Safeguarding Adults Level 2
https://www.mandatorytraining.co.uk/products/courses-cstf-safeguarding-adults-level-2?variant=7078513344546

Safeguarding Children

This course provides essential knowledge for recognising and responding to safeguarding concerns involving children and young people.

Useful links:
Florence Academy - Safeguarding Children L1&2
https://academy.florence.co.uk/public/courses/safeguarding-children-l1-l2-child-protection

Florence Academy - Child Safeguarding Level 3
https://academy.florence.co.uk/public/courses/child-safeguarding-level-3

Health and Safety

This training supports safe working practices and covers key areas such as workplace responsibilities, COSHH, RIDDOR, and general health and safety awareness.

Useful links:
Florence Academy - Health, Safety and Welfare (including COSHH and RIDDOR)
https://academy.florence.co.uk/public/courses/health-safety-and-welfare-inc-coshh-riddor

Infection Prevention and Control

This course helps learners understand infection risks, hygiene procedures, PPE use, and safe infection control practices in care settings.
Florence Academy - Infection Prevention and Control Level 2
https://academy.florence.co.uk/public/courses/infection-prevention-and-control-level-2

Fire Safety

This training covers fire prevention, evacuation awareness, and emergency response procedures within care environments.
Florence Academy - Fire Safety
https://academy.florence.co.uk/public/courses/fire-safety

Equality, Diversity and Inclusion

This course promotes dignity, respect, inclusion, and fair treatment for all individuals in care settings.

Useful links:
Florence Academy - Equality, Diversity and LGBTQ
https://academy.florence.co.uk/public/courses/equality-diversity-lgbtq

Communication

This training develops effective verbal, written, and professional communication skills within health and social care.

Useful links:
Florence Academy - Core Communication Skills
https://academy.florence.co.uk/public/courses/core-communication-skills

Privacy and Dignity

This course supports a better understanding of how to provide care that respects an individual's privacy, dignity, choice, and independence.

Useful links:
Florence Academy - Dignity in Care
https://academy.florence.co.uk/public/courses/dignity-in-care

Handling Information and Data Protection

This training introduces the principles of confidentiality, GDPR, and safe information handling in care practice.

Useful links:
Florence Academy - Information Governance, Data Protection and GDPR
https://academy.florence.co.uk/public/courses/information-governance-data-protection-gdpr

Person-Centred Care

This course helps learners understand how to support individuals in a way that respects their needs, values, choices, and independence.

Useful links:
Florence Academy - Working in a Person-Centred Way
https://academy.florence.co.uk/public/courses/working-in-a-person-centred-way

Fluids and Nutrition

This training covers hydration, nutrition, malnutrition risks, and safe support with eating and drinking.

Useful links:
Florence Academy - Fluids and Nutrition Training
https://academy.florence.co.uk/public/courses/fluids-and-nutrition-training

Manual Handling and Moving and Assisting

This course provides the theory behind safe moving and handling of people and objects in care settings.

Useful links:
Florence Academy - Moving and Handling Theory L1&2
https://academy.florence.co.uk/public/courses/moving-and-handling-theory-l1-l2

Food Safety

This training covers food hygiene, safe food preparation, and infection prevention in food handling.

Useful links:
Florence Academy - Food Hygiene
https://academy.florence.co.uk/public/courses/food-hygiene

Mental Capacity Act

This course introduces the Mental Capacity Act and the responsibilities involved when supporting individuals who may lack capacity.

Useful links:
Florence Academy - Mental Capacity
https://academy.florence.co.uk/public/courses/mental-capacity

First Aid Awareness

This training provides basic first aid awareness and supports safer responses in emergency situations.

Useful links:
Florence Academy - First Aid
https://academy.florence.co.uk/public/courses/first-aid

Additional Role-Specific Training

Learning Disability Awareness

This course supports a better understanding of learning disabilities and promotes person-centred support.

Useful links:
Florence Academy - Understanding Learning Disabilities and Autistic Spectrum Disorder
https://academy.florence.co.uk/public/courses/understanding-learning-disabilities-and-autistic-spectrum-disorder

Autism Awareness

This training helps learners better understand autism and how to support autistic individuals with sensitivity and respect.

Useful links:
Florence Academy - Understanding Learning Disabilities and Autistic Spectrum Disorder
https://academy.florence.co.uk/public/courses/understanding-learning-disabilities-and-autistic-spectrum-disorder

Epilepsy Awareness

This course provides guidance on epilepsy, seizure awareness, and safe support for individuals living with epilepsy.

Useful links:
Florence Academy - Caring for Someone with Epilepsy
https://academy.florence.co.uk/public/courses/caring-for-someone-with-epilepsy

Medication Administration

This training develops awareness of safe medication procedures and professional responsibilities.

Useful links:
Florence Academy - Medication Administration
https://academy.florence.co.uk/public/courses/medication-administration

Challenging Behaviour and Positive Behaviour Support

This course helps learners understand, prevent, and respond appropriately to behaviour that challenges.

Useful links:
Florence Academy - Understanding Behaviour That Challenges
https://academy.florence.co.uk/public/courses/understanding-behaviour-that-challenges

Administration of Buccal Midazolam

This training introduces the buccal route of medication administration and related awareness learning.

Useful links:
Florence Academy - An Introduction to the Buccal Route of Medication
https://academy.florence.co.uk/public/courses/an-introduction-to-the-buccal-route-of-medication

Breakaway Practical

Training on safely disengaging from physical confrontations in specific environments where it is required

HSG Breakaway Awareness

Introduction to Stoma Care

https://www.securicaremedical.co.uk/healthcare-professionals/hcp-resources/elearning

Important Information

Mandatory training requirements are not always the same for every role. Some employers or placements may require additional practical training, refresher learning, face-to-face sessions, or competency assessments before a worker can begin.

For general reference, you may also review:

NHS e-Learning for Healthcare - Statutory and Mandatory Training
https://www.e-lfh.org.uk/programmes/statutory-and-mandatory-training/

Florence Academy - Course List
https://academy.florence.co.uk/public/courses/list

Book Training or Request Guidance

If you would like support in choosing the right training for your role or workforce, please contact Heartfelt Care Services Limited.

We can support individuals and employers with guidance relating to:

  • healthcare roles

  • support work roles

  • care assistant roles

  • agency staff preparation

  • role-specific development

Mandatory Training Courses for Healthcare & Support Staff

At Heartfelt Care Services Limited, we provide mandatory training guidance and useful learning resources for healthcare, support work and care roles across the UK.

This page is suitable for:

  • Support Workers

  • Care Assistants

  • Domiciliary Care Staff

  • Residential Care Staff

  • Healthcare Support Workers

  • Agency Workers

  • Individuals preparing for care work

  • Employers looking for training options for staff

Training requirements can vary depending on the role, placement, employer and care setting. Some courses are theory-based, while others may require practical assessment, face-to-face training, or workplace competency sign-off.

Core Mandatory Training

Safeguarding Adults

Learn how to recognise, respond to and report concerns relating to abuse, neglect and adult protection.

Useful links:

Safeguarding Children

Essential knowledge for recognising and responding to safeguarding concerns involving children and young people.

Useful links:

Health and Safety

Understand safe working practices, workplace responsibilities, COSHH, RIDDOR and general health and safety awareness.

Useful links:

Infection Prevention and Control

Understand infection risks, hygiene procedures, PPE use and safe infection control practices.

Useful links:

Fire Safety

Learn fire prevention, evacuation awareness and emergency response in care settings.

Useful links:

Equality, Diversity and Inclusion

Promote dignity, respect, inclusion and fair treatment for everyone in care settings.

Useful links:

Communication

Develop effective verbal, written and professional communication skills in health and social care.

Useful links:

Privacy and Dignity

Understand how to support individuals with dignity, privacy, choice and respect.

Useful links:

Handling Information / Data Protection

Learn the principles of confidentiality, GDPR and safe information handling in care.

Useful links:

Person-Centred Care

Understand how to support individuals in a way that respects their choices, needs, values and independence.

Useful links:

Fluids and Nutrition

Understand hydration, nutrition, malnutrition risks and how to support people safely with eating and drinking.

Useful links:

Manual Handling / Moving and Assisting

Learn the theory behind safe moving and handling of people and objects in care settings.

Useful links:

Food Safety

Understand food hygiene, safe preparation and infection prevention in food handling.

Useful links:

Mental Capacity

Understand the Mental Capacity Act and your responsibilities when supporting people who may lack capacity.

Useful links:

First Aid Awareness

Basic first aid knowledge can help staff respond more safely in emergency situations.

Useful links:

Additional Role-Specific Training

Learning Disability Awareness

Gain a better understanding of learning disabilities and how to provide person-centred support.

Useful links:

Autism Awareness

Learn more about autism and how to support autistic individuals with understanding and respect.

Useful links:

Epilepsy Awareness

Understand epilepsy, seizure awareness and safe support for individuals living with epilepsy.

Useful links:

Medication Administration

Develop awareness of safe medication procedures and responsibilities.

Useful links:

Challenging Behaviour / Positive Behaviour Support

Learn how to understand, prevent and respond appropriately to behaviour that challenges.

Useful links:

Buccal Midazolam / Buccal Route of Medication

Introduction to the buccal route of medication administration and related awareness learning.

Useful links:

Important Note

Mandatory training requirements are not always identical for every role. Some employers or placements may ask for additional practical training, face-to-face sessions, refreshers, or competency assessments before a worker can start.

For general reference, you may also review:

Book Training or Request Guidance

If you would like support choosing the right training for your role or workforce, please contact Heartfelt Care Services Limited.

We can help guide individuals and employers towards suitable training options for:

  • healthcare roles

  • support work roles

  • care assistant roles

  • agency staff preparation

  • role-specific development

Compassionate

Reliable healthcare support for your personalized care needs.

home Website QRcode

© 2024. All rights reserved.

Office 6405
182-184 High Street North
East Ham
London
E6 2JA

Click - Save -Print

Click-Hold-Download-print

info@hcslteam.co.uk

Phone: 08431220348

Phone: 00447542732009

Policy and Procedures Manual for Heartfelt Care Services Limited