https://heartfelt.holistic.expert/policy-and-procedures-ciorna

https://heartfeltcareserviceslim661-my.sharepoint.com/my?id=%2Fpersonal%2Fsamuel%5Fholistic%5Fexpert%2FDocuments%2FPolice%20and%20Procedures%20HCSL%2Epdf&parent=%2Fpersonal%2Fsamuel%5Fholistic%5Fexpert%2FDocuments

https://heartfeltcareserviceslim661-my.sharepoint.com/personal/samuel_holistic_expert/_layouts/15/embed.aspx?UniqueId=740a6086-97ba-458c-b865-432defbd445a

s and Conditions for Heartfelt Care Services Limited

1. Introduction

Welcome to Heartfelt Care Services Limited.

These Terms and Conditions ("Terms") govern your relationship with Heartfelt Care Services Limited ("Company," "we," "us," or "our"). You agree to comply with and be bound by these Terms when engaging in our services.

2. Definitions

• Client: Any individual or entity that engages the services of Heartfelt Care Services Limited.

• Candidate: Any individual placed or employed by Heartfelt Care Services Limited.

• Services: Recruitment, employment placement, and care services provided by Heartfelt Care Services Limited.

3. Services

Service Description:

Heartfelt Care Services Limited, with its specialized expertise in healthcare staffing, provides recruitment and employment placement services. We source, screen, and place qualified candidates with clients and may also directly employ staff for home care services.

4. Client Obligations

• Accurate Information:

• Clients must provide accurate and complete information regarding their staffing requirements and work environment.

• Compliance:

• Clients must comply with all applicable laws and regulations, including but not limited to employment and health and safety laws.

• Payment:

• Clients agree to pay all fees for services as specified in the service agreement.

5. Candidate Obligations

• Accurate Information:

• Candidates must provide accurate and complete information concerning their qualifications, experience, and availability.

• Compliance:

• Candidates must adhere to all applicable laws, regulations, and professional standards while performing their duties.

6. Fees and Payment

• Fee Structure:

• The service agreement with each client will transparently detail the recruitment and placement services fees based on a percentage of the candidate's annual salary or a fixed fee per placement, ensuring a fair and transparent financial arrangement. Payment Terms:

• Invoices are to be paid weekly. If payment is late, clients will incur a charge of 3% per week on the outstanding amount unless otherwise agreed in writing.

7. Confidentiality

• Confidential Information:

• Both parties agree to keep all confidential information shared during the services private and not disclose it to any third parties without prior written consent.

• Data Protection:

We are committed to protecting your data and complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.8. Liability.

• Limitation of Liability:

• Heartfelt Care Services Limited's liability for any claims arising out of or in connection with the services shall be limited to the fees paid by the client for the services in question.

• Indemnity:

• Clients agree to indemnify and hold Heartfelt Care Services Limited harmless from any claims, damages, or losses arising from the client's breach of these Terms or applicable laws.

9. Termination

• Termination by Client:

• Clients may terminate the service agreement by providing 30 days ' written notice. Any outstanding fees for services rendered up to the termination date will be due.

• Termination by Company:

• We reserve the right to terminate the service agreement immediately if the client breaches these Terms or fails to pay fees when due.

10. Dispute Resolution

• Governing Law:

• These Terms shall be governed by and construed by the laws of England and Wales.

• Dispute Resolution:

Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through ne reserve the right to amend these Terms at any time. Clients will be notified of any significant changes and continued use of our services after such notification constitutes acceptance of the revised Terms.

12. Miscellaneous

• Entire Agreement:

• These Terms and any service agreements constitute the entire agreement between the parties and supersede any prior agreements or understandings.

• Severability:

• If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

• Waiver:

• No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Contact Information:

For any questions or concerns regarding these Terms, please get in touch with us at:

Heartfelt Care Services Limited

198 Shirley Road, Shirley, Southampton, SO15 3FL

Office 6405, 182-184 High Street North, East Ham, London, E6 2JA

Email: [Your Email]

Phone: [Your Phone Number]

Terms and Conditions for Heartfelt Care Services Limited

1. Introduction

Welcome to Heartfelt Care Services Limited

These Terms and Conditions ("Terms") govern your relationship with Heartfelt Care Services Limited ("Company," "we," "us," or "our"). By engaging our services, you agree to be bound by these Terms.

2. Definitions

Client: Any individual or entity that engages the services of Heartfelt Care Services Limited.

Candidate: Any individual placed or employed by Heartfelt Care Services Limited.

Services: Recruitment, employment placement, and care services provided by Heartfelt Care Services Limited.

3. Services

Service Description:

Heartfelt Care Services Limited provides recruitment and employment placement services specializing in healthcare staffing. We source, screen, and place qualified candidates with clients and may also directly employ staff for home care services.

4. Client Obligations

Accurate Information:

Clients must provide accurate and complete information about their staffing requirements and work environment.

Compliance:

Clients must comply with all applicable laws and regulations, including employment and health and safety laws.

Payment:

Clients agree to pay all fees and charges for the services as specified in the service agreement.

5. Candidate Obligations

Accurate Information:

Candidates must provide accurate and complete information regarding their qualifications, experience, and availability.

Compliance:

Candidates must comply with all applicable laws, regulations, and professional standards while performing their duties.

6. Fees and Payment

Fee Structure:

Fees for recruitment and placement services will be detailed in the service agreement with each client. Fees may be based on a percentage of the candidate’s annual salary or a fixed fee per placement.

Payment Terms:

Invoices must be paid within 30 days of the invoice date unless otherwise agreed in writing. Late payments may incur interest at the rate of 1.5% per month.

7. Confidentiality

Confidential Information:

Both parties agree to keep all confidential information shared during the course of the services private and not disclose it to third parties without prior consent.

Data Protection:

We comply with all applicable data protection laws, including GDPR. For more details, please refer to our Privacy Policy.

8. Liability

Limitation of Liability:

Heartfelt Care Services Limited's liability for any claims arising out of or in connection with the services shall be limited to the amount of fees paid by the client for the services in question.

Indemnity:

Clients agree to indemnify and hold Heartfelt Care Services Limited harmless from any claims, damages, or losses arising from the client’s breach of these Terms or any applicable laws.

9. Termination

Termination by Client:

Clients may terminate the service agreement by providing 30 days' written notice. Any outstanding fees for services rendered up to the termination date will be due.

Termination by Company:

We reserve the right to terminate the service agreement immediately if the client breaches these Terms or fails to pay fees when due.

10. Dispute Resolution

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution:

Any disputes arising out of or in connection with these Terms shall be resolved through negotiation. If the dispute cannot be resolved through negotiation, it shall be referred to mediation or arbitration as mutually agreed by the parties.

11. Amendments

Changes to Terms:

We reserve the right to amend these Terms at any time. Clients will be notified of any significant changes, and continued use of our services after such notification constitutes acceptance of the new Terms.

12. Miscellaneous

Entire Agreement:

These Terms, along with any service agreements, constitute the entire agreement between the parties and supersede any prior agreements or understandings.

Severability:

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver:

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

Contact Information:

For any questions or concerns regarding these Terms, please contact us at:

Heartfelt Care Services Limited

Email: info@heartfelt.holistic.expert

Phone:07542732009

Welcome to Your Next Career Opportunity!

We’re thrilled to be part of your career journey, ready to provide the support you need. Whether you’re considering new roles or aiming for growth within our company, this page is your gateway to finding the perfect opportunities that match your skills and aspirations.

Before you start exploring, we encourage you to review our Terms and Conditions.

Understanding these guidelines is key to a smooth application process and will clarify what you can expect from us and what we expect from you. We strive to maintain an equitable, clear, and straightforward method for everyone involved.

We deeply appreciate your contribution as a valued member of our team. As you embark on your job search, remember that we are here to assist you at every step. We wish you the best in your career journey!

Warm regards,

Heartfelt Care Services Limited

Policy and Procedures Manual for Heartfelt Care Services Limited

1. Introduction

Purpose:

This manual provides guidelines and procedures to ensure the consistent operation of Heartfelt Care Services Limited, compliance with relevant regulations, and high service delivery standards.

Scope:

This manual applies to all Heartfelt Care Services Limited employees, consultants, and contractors.

2. Company Policies

2.1 Equal Opportunity Employment

Policy Statement:

Heartfelt Care Services Limited: A Champion of Equal Employment Opportunities Policy Statement:

Procedures:

All job postings must include an equal opportunity statement.

Recruitment, hiring, training, promotion, and termination decisions must be based on merit and business needs. Non-compliance may result in disciplinary action.

Report any discrimination or harassment incidents to the HR department, which will handle the investigation and resolution process.

2.2 Code of Conduct

Policy Statement:

All employees must adhere to the highest standards of ethical conduct in all business activities.

Procedures:

Maintain professionalism and integrity in all interactions.

Avoid conflicts of interest and disclose any potential conflicts to the management.

Protect confidential information and intellectual property.

2.3 Data Protection and Privacy

Policy Statement:

Heartfelt Care Services Limited is committed to protecting the privacy and confidentiality of personal data.

Procedures:

Comply with GDPR and other relevant data protection regulations.

Obtain consent from candidates and clients before collecting personal data.

Implement security measures to protect data from unauthorized access or breaches.

Provide data protection training to employees.

2.4 Health and Safety

Policy Statement:

Heartfelt Care Services Limited prioritizes its employees' and clients' health and safety.

Procedures:

Conduct regular risk assessments and safety audits to identify potential hazards and ensure a safe working environment for all employees.

Provide health and safety training to employees.

Ensure compliance with health and safety regulations.

Report and investigate any workplace accidents or incidents.

3. Recruitment and Placement Procedures

3.1 Recruitment Process

Policy Statement:

Heartfelt Care Services Limited is dedicated to recruiting the best candidates fairly and transparently, ensuring everyone is given equal opportunities.

Procedures:

Job Posting: Advertise job openings on relevant platforms.

Application: Collect and screen applications.

Interview: Conduct interviews with shortlisted candidates.

Selection: Select the best candidate based on qualifications and fit.

Onboarding: Provide new hires with an orientation and training program.

3.2 Candidate Screening

Policy Statement:

At Heartfelt Care Services Limited, we leave no stone unturned to ensure that all candidates meet our high standards and provide our employees with a secure and trustworthy environment.

Procedures:

Verify candidate qualifications and experience.

Conduct background checks, including criminal record checks.

Check professional references.

Ensure candidates have the necessary certifications and licenses.

3.3 Client Engagement

Policy Statement:

Heartfelt Care Services Limited is dedicated to Building Solid Client Relationships Policy Statement:

Procedures:

Initial Consultation: Understand client needs and requirements.

Service Agreement: Draft and sign a service agreement outlining terms and conditions.

Placement: Match suitable candidates with client requirements.

Follow-Up: Maintain regular contact with clients to ensure satisfaction.

4. Employment Services Procedures

4.1 Employee Management

Policy Statement:

Heartfelt Care Services Limited manages its employees to ensure high-quality service delivery.

Procedures:

Payroll: Process employee salaries and benefits accurately and timely.

Training: Provide ongoing training and development opportunities.

Performance Review: Conduct regular performance evaluations.

Compliance: Ensure employees comply with company policies and regulations.

4.2 Service Provision

Policy Statement:

Heartfelt Care Services Limited is committed to delivering high-quality care services.

Procedures:

Care Plan: Develop a detailed care plan for each client.

Staff Deployment: Assign qualified staff to client locations.

Quality Assurance: Conduct regular quality checks and client feedback surveys.

Incident Reporting: Document and address any incidents or complaints promptly.

5. Compliance and Regulatory Procedures

5.1 Regulatory Compliance

Policy Statement:

Heartfelt Care Services Limited complies with all relevant laws and regulations.

Procedures:

Stay updated with changes in employment and healthcare regulations.

Conduct regular compliance audits.

Provide compliance training to employees.

Maintain accurate records and documentation.

5.2 Complaints and Grievances

Policy Statement:

Heartfelt Care Services Limited addresses all complaints and grievances fairly and promptly.

Procedures:

Complaint Submission: Clients and employees can submit complaints via email or a complaint form.

Investigation: Investigate the complaint thoroughly.

Resolution: Provide a resolution within a specified timeframe.

Follow-Up: Ensure the resolution is satisfactory to all parties involved.

6. Training and Development

Policy Statement:

Heartfelt Care Services Limited invests in the continuous development of its employees.

Procedures:

Training Needs Assessment: Identify training needs based on job requirements and performance reviews.

Training Programs: Offer relevant training programs, workshops, and seminars.

Evaluation: Assess the effectiveness of training programs through feedback and performance improvement.

7. Health and Safety Procedures

7.1 Workplace Safety

Policy Statement:

Heartfelt Care Services Limited ensures a safe working environment for all employees.

Procedures:

Safety Equipment: Provide necessary safety equipment and personal protective gear.

Emergency Procedures: Develop and communicate emergency procedures.

Incident Reporting: Report and investigate workplace accidents or injuries.

7.2 Client Safety

Policy Statement:

Heartfelt Care Services Limited prioritizes the safety and well-being of its clients.

Procedures:

Risk Assessment: Conduct risk assessments at client locations.

Staff Training: Train staff on client safety protocols.

Monitoring: Regularly monitor and evaluate client safety practices.

8. Technology and Data Management

8.1 IT Security

Policy Statement:

Heartfelt Care Services Limited ensures the security of its IT systems and data.

Procedures:

Access Control: Implement access control measures to restrict unauthorized access.

Data Encryption: Use encryption to protect sensitive data.

Backup: Regularly back up data to prevent loss.

Security Training: Provide IT security training to employees.

8.2 Data Management

Policy Statement:

Heartfelt Care Services Limited maintains accurate and secure data management practices.

Procedures:

Data Collection: Collect data with consent and for legitimate purposes only.

Data Storage: Store data securely and limit access to authorized personnel.

Data Retention: Retain data only for as long as necessary and in compliance with regulations.

Data Disposal: Dispose of data securely when no longer needed.

9. Quality Assurance

Policy Statement:

Heartfelt Care Services Limited is committed to maintaining high standards of service quality.

Procedures:

Quality Standards: Establish clear quality standards and benchmarks.

Monitoring: Regularly monitor service delivery against quality standards.

Feedback: Collect feedback from clients and employees to identify areas for improvement.

Continuous Improvement: Implement changes and improvements based on feedback and monitoring results.

10. Review and Revision

Policy Statement:

Heartfelt Care Services Limited regularly reviews and updates its policies and procedures.

Procedures:

Review Schedule: Conduct a policy and procedure review annually.

Revisions: Update policies and procedures based on regulatory changes, feedback, and best practices.

Communication: Communicate any changes to employees and stakeholders promptly.